We at MOSS ICT, the technology provider for M-BIRR, Ethiopia’s first and now largest mobile payments provider are embarking on our next chapter of our exciting growth in Ethiopia.

As part of this we require a very special person who will act as our customer “ambassador” and first point of contact for anyone contacting or visiting M-Birr. We need this person to have a unique personality type which conveys authority without arrogance, gravitas and professionalism with a strong sense of flexibility and humour. She needs to be a team player with an ability to fit into a growing team with a shared belief that what she is doing has the potential to bring about real change in Ethiopia.

Job Duties and Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Sign guests/customers in and handle customer’s special requests by linking to concerning departments/managers.
• Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
• Maintains office schedule by picking-up and delivering items.
• Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Handles with all office administrative paper work under the guidance of staff and management team. Responsible to handle incoming and outgoing letters and the overall documentation system of the office
• Make sure the availability of all the necessary office materials ahead of reasonable time, and responsible to coordinate and administer purchase and restocking of office supplies when the need arises.
• Contributes to team effort by accomplishing related results as needed

Education And Experience

• Preferably a B.A degree or diploma in secretarial and office administration, Tourism and Hotel Management, and related filed.
• 2 to 3  years’ experience in  hospitality, reception and customer service