Rensys Engineering & Trading PLC is about to implement a PAYGo project through which it aims at distributing PAYGo enabled Solar home systems and solar irrigation pumps. For this project, the company would like to hire a project manager which fulfills the following criteria.

The project manager is responsible for overall coordination of the project, planning, monitoring and reporting of the project, reporting to the donor, supervising the project team, managing the correspondence with stakeholders, tracking and making sure KPIs (financial and development KPIs) are met, compiling lessons learned, presenting project status to stakeholders, leading the implementation of the project, etc.

Job Duties and Responsibilities

1. PAYGo team recruitment and management

• Recruit team member of the project
• Train, supervise and coaching the team in order to enhance their productivity

2. Paygo agent management

• Recruit, train and manage regional managers/officers and agents to complete installation and service visits, and manage low out-of-credit (OOC) metrics
• Design,  set-up  and  facilitate  loan-based  sales  –  manage  on-going  relationship  and  data requirements with M-birr and MFI
• Ensure constant communication, planning and monitoring with agents and employees
• Ensure agents reach their potential by setting/monitoring targets, and route to market
• Ensure movement of agents/agent managers’ within designated locations is planned for optimal time and cost efficiency

3. Retail/Paygo Training

• Arrange regular training of area and agent managers
• Ensure Agent Managers deliver regular, quality trainings of Agents on product, installation, top- up, customer management, registration, OOC management, reporting, marketing and sales techniques
• Ensure Agent Managers educate and motivate Agents on remuneration mechanism 
• Carry out spot checks to control quality of installations and servicing

4. Paygo marketing activities

• Encourage Agent Managers to organize market activations with Agents, and support with required tools
• Network with organizations, corporate, market events to help boost installs
•  Maintain stocks of Agent and Point of Sale materials
• Maintain thorough oversight of market, and provide timely feedback

5. Paygo ongoing customer management

• Ensure Agents support closely
• Ensure Agents provide required support to customers in subsequent months of contract
•  Ensure customers get support from call centre/Agents morning to night
• Minimize OOC by ensuring timely Agent visits for top-up/reclaim
• Minimize and manage tampering of units in line with company policy
• Ensure customer complaints are well handled and push for high customer satisfaction

6. Paygo stock management

• Ensure optimal stock management in liaison with HQ
• Ensure accurate record keeping and safety of all stocks
• Find and maintain safe, secure, well organize stores for stocking and record keeping
• Ensure defaulted units are reclaimed and maintained on a timely basis

7.  Reporting

• Support Area Managers in using weekly reports to plan activity, and feedback to HQ
• Proactively share market intelligence and improvement ideas to management and colleagues
• Provide requested information and feedback to management and colleagues in timely manner
• Provide a quality weekly report on progress made and plans for following week

 Key Working Relationships

• Engineering and Business development Department: You will report to the department head
• Sales and Marketing Department: Your direct reports - you will manage their time and movement to support the right regions to meet your shared targets.
• Field team: you will need to manage and motivate teams’ responsibilities,

Education And Experience

• Previous experience in project management,  Sales and Marketing with a proven track record for over 2 years
• BA or above in management, marketing, energy, engineering or related field