IT Manager

MOSS ICT is the technology provider behind M-BIRR, the first mobile money service in Ethiopia. T... Read More

Addis Ababa
Hr@mossict.com
251115175600

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Role Overview

We are looking for an IT Manager who will be overseeing the development and management of the IT roadmap based on the adopted strategies and vision.

Manage the maintenance of the IT Disaster Recovery Plan
Deliver and implement any changes to the IT infrastructure
Manage the maintenance of IT Security
Contribute to the implementation of digital and mobile technology strategy
Delivery of all IT services (software and hardware)
SLA reporting
Risk Management
Review and implement improvements to the IT infrastructure and IT services
In depth technical knowledge across IT operations and infrastructure including Microsoft Windows operating system (both client and server), LAN infrastructure, storage, virtualisation, digital and mobile technologies, remote access technologies and IT security systems
Monitor and maintain Call Centre Solution
Create strong relationships with Ethio Telecom IT department and insure swift resolutions of service (M-BIRR) outings.
Work with Ethio Telecom to implement Floating IP for the data centers.
Set-up the data center and provide technical support
Align and execute strategies and ensure that each department receives the right level of support due from its colleagues. The IT Manager Works very closely with the Dublin Development Team, sales, marketing, and other departments.

University Bachelor degree in Computer technology, software engineering or related field of study. Knowledge in networking routing and switching, Linux system is a plus. At least 8 years hands on work experience in IT Network Administration or a similar role.
Have served 3 years in Managerial or supervisory position
Have proficient knowledge in:
- Windows XP and Windows 7, Operating Systems
- Networking, and PABX system
- maintaining office computer equipment’s
- Ability to prioritize and manage concurrent projects
- Proven ability to communicate technical concepts clearly
- Customers service skill

Knowledge And Skills

Fluency in written and oral English and Amharic is essential
Organizational and leadership abilities
Excellent communication skills
Problem-solving aptitude
Creative thinking skills
Background in software development and program management an added advantage
Ability to install and administer computer hardware, software and networks
Excellent multi- tasker
Analytical and problem solving skills; strong decision making skills
Ability to meet tight deadlines and high availability
Flexible and ability to lead in an environment of constant change
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the Organization.
Quality management - look for means of improving as well as promoting quality
Ability to work well as part of a team - to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
Computer literacy (MS Word, Excel, Power point etc.)
Strong report writing and communications skills
Excellent scheduling and time management skills
Highly motivated and self-starter
Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution
Ability to make efficient use of resources
Punctuality
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments